Terms and Sale Conditions
A - Introduction
All published prices are VAT inclusive.
B - Acceptance of the sale conditions
- 1. The contract between Alexfactory and the Customer shall be concluded with the acceptance, even partial, by Alexfactory, which reserves the right, at its sole discretion, to accept the order. The acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, you represent that you have read all the information provided during the purchase procedure and accept the general conditions and payment transcribed below.
- 2. If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure, will print or save an electronic copy, but keep, these general conditions of sale, subject to the requirements of Art. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.
- 3. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
C - How to Buy
- 1. The Customer may only purchase products in the AlexFactory electronic catalog at the time the order and viewable at www.alexfactory.it, as described in the relevant information sheets. The technical information included in the site www.alexfactory.it faithfully reproduce those of the manufacturers of the products included in the catalog. Alexfactory, therefore, it reserves the right to change the technical information of products to match those provided by the manufacturers without any notice. It is understood that the picture accompanying the description of a product can not be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All support information acquisition (Glossary Buying Guide, etc ...) are intended as mere material for general information, not due to real characteristics of each product.
- 2. The correct order is confirmed by Alexfactory through an e-mail, sent to the email address supplied by the customer. This confirmation message will contain date and time of receipt of order and a 'Customer Order Number', to be used in any further communication with Alexfactory. The message will include all data entered by the customer who agrees to verify the correctness and to communicate any corrections, as described in this document. Customer can also check the status of your order by accessing the web dedicated to him in the "Order Status".
- 3. In case of non-acceptance, Alexfactory is committed to a timely notice to Customer.
- 4. The Customer may request cancellation of the order until such time as the same is not yet in stock preparation. The order status is clearly visible in the "Order Status" of its Personal Area. The order is no longer voidable if the indication "order in process".
- 5. All prices in this site shall be construed prices to the public and, therefore, inclusive of VAT. Alexfactory reserves the right to change prices at any time, without notice. In the event that an incorrect price is published and / or clearly ridiculous, for any reason (error in our systems, human error, etc ..), the order will be canceled, even if the initial validation.
- 6. In www.alexfactory.it site can see the amount of product available at time of order. Since the simultaneous access of many users-clients and the simultaneous possibility of "on-line orders" alter product availability, Alexfactory not guarantee the certainty of allocation of merchandise.
- 7. On certain products subject to price promotions, Alexfactory reserves the right to accept orders by reducing the quantities, upon notice and acceptance by the customer, failing which the order will be canceled.
D - Payments
- 1. Payment to delivery
- 2. Bank or Post Transfer
The purpose of the bank transfer must include the identifier of the order that is issued the order confirmation e-mail.
The bank on which credit transfer are given the order confirmation e-mail.
- 3. Credit Card
In the case of purchase by credit card American Express order processing it could be delayed because of specific fraud management controls on this circuit. In addition, we remind you that the catalog destination address must correspond to that stated at the time of issue of the card: otherwise you have to contact the call center at 06-72280371 to authorize American Express ship to different address.
In the event that the customer's order should continue to be opened more than 23 days from the date of submission, however Alexfactory provides debit the customer's credit card of his own, although in advance of physical delivery of the goods , in order to avoid the expiration of the transaction authorization (24 days).
Alexfactory reserves the right to call the Customer information (eg. Landline phone number) or sending copies of documents proving the ownership of the paper used. In the absence of the required documentation, Alexfactory reserves the right to refuse the order.
In no time of the Alexfactory purchase procedure is able to know information about the buyer's credit card, as they are typed directly on the site of bank that handles the transaction (with very high security systems); since there is no data transmission, there is the possibility that this data is intercepted. No archive of Alexfactory contains or maintain such data. In no case Alexfactory can be held responsible for any fraudulent and improper use of credit cards by a third party, upon payment for products purchased on www.alexfactory.it..
- 4. Prepaid Credit Card
- 5. PayPal
The amount of the order is debited from your PayPal account at the time of order.
In case of cancellation by both the Customer and in case of rejection of Alexfactory, the amount will be refunded to customer's PayPal account. For this type of payment, it is provided the collection charges of 4%.
The cancellation of the order is possible until the time in which the same is not yet in stock preparation. The order status is clearly visible in the "Order Status" and is no longer voidable if the indication "order in process".
The annulment of the transaction, in no Alexfactory case can be held liable for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase process Alexfactory is able to know the customer's financial information. As there is no data transmission, there is the possibility that this data is intercepted. No archive of Alexfactory contains or maintain such data. For every transaction made with your PayPal account you will receive an email confirmation from PayPal.
E - Security Transaction
F - Delivery Methods
The delivery of the ordered goods are considered on board trucks, unless otherwise specified.
The goods travel with packaging made from the factory or in unmarked boxes or recycled properly sealed with clear tape.
The delivery of the ordered goods are purely indicative and are published in each product; the same may be subject to change due to force majeure or due to traffic conditions and traffic in general or by act. Standard Delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
No responsibility can be attributed to Alexfactory in case of delay in the order or delivery of goods ordered.
Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.
Despite the packaging intact, the goods must be verified within eight calendar days of receipt. Any damages or hidden defects must be reported in writing to the email [email protected]
It also required the opening of a case of anomaly at Alexfactory, by contacting us at the email [email protected], setting as a subject: "I received a box visibly damaged or tampered with," or "There are some products that I ordered."
Each alert over these terms will not be taken into account. For each statement, the customer assumes full responsibility for the statements.
- 1. Delivery by Express Courier
The courier makes the first delivery without notice. In the absence of the customer, the courier will leave a notice and retry delivery within 24 hours; in case of further absence, it is again left notice and shipping is put in storage. The customer will be contacted by the Care Team Alexfactory which will define the details of delivery.
- 2. Delivery to a Post Office
In the case of payment on delivery post offices they are enabled to receive only cash. It can pay through POS (ATM or credit card). The service provides for the withdrawal of parcels up to 20 kg (maximum size of the three sides 150 cm) and a fixed deposit for a maximum of 7 working days. To check the availability of the material to pick up the customer can contact our Customer Service at +39 0438 1896838 or visit the tracking of the shipment on the SDA website.
G - Despatch and delivery
- 1. Despatch order
All orders containing products in stock, which has received the confirmation of payment by 12:00 noon on a business day, are entrusted to the courier the next day.
- 2. Times of delivery with express courier
H - Return Policy
- 1. In accordance with the provisions of the Consumer Code, as amended by Legislative Decree. N. 21/2014, the customer who plays the quality of consumer and, therefore, the natural person acting for purposes unrelated to the professional activity, has the right to withdraw from the purchase contract without giving any reason and without incurring any costs those specified in paragraph no. 3, no later than fourteen days from delivery, or the date on which the Customer or a third party designated by the latter acquires physical possession of the goods purchased. The conditions and the procedure for exercising this right will be specified in the following paragraphs.
- 2. The customer who wishes to exercise the right of withdrawal referred to in the previous paragraph will only have to contact us at the number or email [email protected] of our Care Team: +39 0438 1896838. The AlexFactory Customer Service will process the request and open practice.
After the procedure specified above, the customer must send the goods, carefully packed in original packaging manufacturer, to the following address:
Via dell'acqua, 2
31020, Revine Lago
- 3. The shipment of goods to be made must be made no later than 14 days from the date the customer has communicated to AlexFactory the decision to withdraw from the purchase contract.
- 4. The right of withdrawal is subject to the following mandatory conditions:
- Customers can exclusively exercise the right of withdrawal with regard to the whole product; you can not exercise withdrawal on only part of the product (eg. accessories, software, attachments, etc. ...);
Once opened, you can not make products:
- products specifically or personally created for the consumer;
- the product purchased must be returned in its original packaging, complete with all accessories and documentation;
- the product must be returned in perfect condition, it will not be accepted products that show signs of damage, wear or dirt;
- the returned product must contain the same number of freshman in this bill, otherwise, when the serial number was different, the withdrawal will not be accepted and the product will again be made available to the customer, without any financial reimbursement by Alexfactory in his regards;
- in case the customer decides to return the goods via a courier of his choice, the shipment for return of the product is under the responsibility of the Customer, until such time as Alexfactory acknowledge receiving the product. In the event that the product suffers damage during re-entry at the warehouses, it is up to Alexfactory communicate this to the customer to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value of the property, where this is assured; therefore, Alexfactory put the product available to the customer, canceling the withdrawal.
- 5. In case the customer decides to return the goods via a courier of his choice, the shipment for return of the product is under the responsibility of the Customer, until such time as Alexfactory acknowledge receiving the product. In the event that the product suffers damage during re-entry at the warehouses, it is up to Alexfactory communicate this to the customer to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value of the property, where this is assured; therefore, Alexfactory put the product available to the customer, canceling the withdrawal.
In all cases of loss of the right of withdrawal, Alexfactory will return the goods to the customer who will not be entitled to any refund.
I - Waiver purchase
Please be informed that the customer is entitled to cancel an order that has already been shipped and / or reject the goods upon delivery. It does however present, which will be written off the shipping costs up to the delivery and return to the sender, plus any stocks. Therefore, it will pay only the amount of the product net of outward transport costs, return and eventual stocks. This reimbursement will only run once the parcel will be returned intact in our warehouse.
For shipments outside the European Union, they are not accepted requests of cancellation and / or refunds due to delays in delivery by Customs and / or the carrier, operating in that state. Each of the foreign state has different delivery times AlexFactory that can not be estimated, and such delays can not be attributed to our company. AlexFactory provides for the full repayment of orders outside the European Union only if the package is lost.
L - Guarantees
- 1. Legal guarantee
- 2. Conventional Warranty
- 2.1 In addition to the legal warranty for defects, the products marketed by AlexFactory, enjoy the conventional manufacturer's warranty.
- 2.2 In the event that for any reason Alexfactory, was not able to replace a warranted product (repaired or replaced), may proceed with the consent of the Client-Consumer, the replacement of the product itself (even if the price list) or with another of equal or greater value and characteristics. Finally, the issue of a voucher for the same amount spent on another good product for 6 months from the time of release.
- 2.3 No damages can be claimed from Alexfactory for any delays in repairs or replacements of products in standard warranty, except for the case of fraud or gross negligence.
- 2.4 In cases where the application of safeguards providing for the return of the product, the product must be returned by the Client-Consumer in the original package, complete in all its parts (including packaging manufacturer and any documentation and accessories: manuals, cables , etc...); to limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product.
M - Privacy
The customer, at all times have the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of Alexfactory. The customer, who claims to have received the information pursuant to art. 13 and on to the same rights under Article. 7 of Legislative Decree. N. 196/2003, has the right to access their data in the manner specified therein. Marketing communications will be sent only with the explicit consent of the customer released together with the processing and sending the registration form online.
N - Complaints
Any complaint must be sent to the email address [email protected] or in hard copy to:
Via dell'acqua, 2
31020, Revine Lago